WHAT IS GARMENTIER?

Ready to break into fashion and tech? Here's your chance! Garmentier is a growing fashion tech startup transforming the personal styling and retail space. Garmentier is a female-founded, investment-backed company based in Denver, CO with team members across the US.

ROLE DESCRIPTION

We’re looking for a highly organized, detail-oriented, proactive and excited team player to join us as a Retail Operations & Customer Service Associate.

🕒 This is a part-time role (20–25 hrs/week) to start, ideally growing into a full-time position within 4-6 months.

🌱 This is an associate-level opportunity - perfect for someone talented but either early in their career or new to this industry, who’s eager to grow and gain hands-on experience in retail operations, customer service, and the styling/fashion technology space.

What You'll Be Doing

You’ll play a key role in keeping our operations running smoothly, providing excellent service to our partners, and helping us scale efficiently. Every day will be different, fast-paced, and filled with learning opportunities!

• Be the first point of contact for our stylists and retail partners, delivering friendly, timely, and solutions-oriented support

• Fulfill and manage orders from start to finish, including coordination with stylists and retail partners

• Data entry with a focus on accuracy of pricing, costs and order information

• Help troubleshoot platform issues for users and collaborate with the tech team on testing and new features

• Create, refine and manage internal process documentation, operational workflows, and stylist-facing resources

• Assist with sales and operational reporting, in coordination with our accounting team

• Support onboarding, training and account management for new Stylists & Retail Partners using the Garmentier platform

Who We're Looking For

We’re looking for someone who’s ready to learn, highly organized, detail-oriented, and excited to dive in behind the scenes of fashion & tech.

✅ You’re organized, accurate, and take pride in keeping things running smoothly

✅ You’re a clear, kind and professional communicator with strong written and verbal skills

✅ You have good computer skills and can learn new platforms quickly

✅ You’re a fast learner who enjoys solving problems and overcoming operational challenges

✅ You’re energized by supporting others and improving systems

✅ You’re curious and eager to grow within a startup environment

Our Ideal Candidate will have:

• Medium to high proficiency in Google Sheets or Excel (formulas, filters, formatting), and/or ability to learn this quickly

• Ability to learn new technology platforms and the logic behind them in-and-out

• Excellent people, communication, grammar, and problem solving skills

• Interest in personal styling, fashion, retail, technology platforms, e-commerce/store operations, or supporting entrepreneurs (like Stylists!)

• Familiarity with Zoom, Slack, Shortcut, HubSpot, Canva, Airtable and similar tools

Bonus Points for:

• Background in customer service/support, manufacturing, order/data entry, or technology operations

• Familiarity with Social Media tools

WHY YOU’LL LOVE WORKING AT GARMENTIER

• 🚀 High-impact role: Contribute meaningfully to our growth and success, and see your impact on a daily basis

• 🧠 Learn fast, grow fast: Build practical skills in operations, service, tech, and the back-end of retail partnerships & manufacturing

• 🛍 Work with the best: Support top stylists and fashion brands across the globe

• 🌍 Startup energy: Collaborative, fast-moving, full of opportunities and learning

• 📈 Room to grow: Clear path to full-time and expanding areas of responsibility

• 🏡 Work-Life Balance: We’re dedicated to growing and hitting goals, but we prioritize keeping a healthy work-life balance.

WHAT WE VALUE

• Collaboration: Teamwork mindset - it takes a village!

• Excellent Communication: Polished verbal and written skills, positive and enthusiastic demeanor, honesty and transparency

• Proactivity & Problem Solving: Taking initiative and thinking on our toes to make things work

• Creativity: There’s more than one way to slice an onion! Our team explores all avenues and is constantly looking for ways to optimize.

• Humility: Strong desire to learn and grow without an ego. There will be learning curves along the way - we’re all here to win together!

• Agility: Ability to adapt rapidly in response to changes in the industry, business environment, and our customer’s needs

• Hands-On: Can dive in and tackle in-the-weeds work while also thinking strategically about how our team & processes can improve

At the core of Garmentier's mission is the power of people and human interaction. We’d love to meet you!

In line with our mission, we are fundamentally committed to creating an inclusive community for our team. We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.