To file a support request, please fill complete the following form. Our team will respond back with an update or resolution as soon as possible based on the severity of the issue.

Name

First Name

Last Name

Email

Subject

Describe the Issue You are Experiencing

Select the Severity of the Issue

See our Severity Scale below for more details.

Web Address Where the Issue Was Detected

http://

Date of Issue Detected

Hour

Minute

Second

Link to Video Recording of Issue

http://

Bug Reporting Severity Scale

Critical: Affects more than one user. The situation results in a material adverse financial impact to the Retailer’s business operations and no procedural workarounds exist.

Standard: Impedes a single user from accomplishing their desired tasks. Major functionality is impacted or significant performance

degradation is experienced.

Low: There is a partial, non-critical loss of use of the service with a medium-to-low impact on Retailer’s business, but Retailer’s business continues to function.

FILE A SUPPORT REQUEST

To file a support request, please fill complete the following form. Our team will respond back with an update or resolution as soon as possible based on the severity of the issue.

Bug Reporting Severity Scale

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